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Quality management models for international campuses and operations : a case study of a regional university's experience

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Central Queensland University has used partnerships with national and international educational services management companies to broaden its student base to international students. Central to the relationships are the quality management systems developed to ensure effective learning outcomes and consistent assessment. This paper describes the models used for preparation and delivery of course materials to students and the necessary arrangements between partners required for managing the process. The impact of this on the role of the academic staff and the increased need for effective support is discussed. Finally, the paper examines the factors affecting student success and the measures incorporated into the management system to address these.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Parent Title

Proceedings of the Australian Universities Quality Forum 2003, National Quality in a Global Context Melbourne, Australia, 11–13 June 2003

Start Page

74

End Page

78

Number of Pages

5

Start Date

01/01/2003

ISSN

1446-4268

Location

Melbourne, Victoria

Publisher

Australian Universities Quality Agency

Place of Publication

Melbourne, Australia

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Faculty of Informatics and Communication; International Programs;

Era Eligible

Yes

Name of Conference

Australian Universities Quality Forum