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Quality management factors in SMEs : an investigation of their effect on organisational performance

conference contribution
posted on 06.12.2017, 00:00 authored by David GadenneDavid Gadenne, B Sharma
This paper investigates the key quality management factors used by Small and Medium Enterprises (SMEs) and their association with organisational performance. The study found that perceived productivity, competitive position, profitability, revenue growth and overall performance appear to be favourably influenced by top management philosophy and supplier support, efficiency improvement and increased interaction with employees and customers. Furthermore, employee and customer involvement, and efficiency improvement would appear to be important in maintaining a competitive edge in terms of return on assets.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Parent Title

Engaging the multiple contexts of management : convergence and divergence of management theory and practice : proceedings of the 19th ANZAM conference, 7-10 December 2005, Canberra.

Start Page

1

End Page

13

Number of Pages

13

Start Date

01/01/2005

ISBN-10

1740882458

Location

Canberra, Australia

Publisher

ANZAM

Place of Publication

Canberra, ACT

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Faculty of Business and Informatics; International conference; TBA Research Institute; University of the Sunshine Coast;

Era Eligible

Yes

Name of Conference

Australian and New Zealand Academy of Management. International conference