CQUniversityBrowse

File(s) not publicly available

Personal values for customer service

conference contribution
posted on 27.03.2022, 23:35 authored by Nicole Hafey, Antony WardAntony Ward
This classification paper identifies personal values that have a direct impact on customer service performance of customer service providers in a retail context. The benefits of the research are to provide customer service managers with a set of personal values that should be considered during recruitment and for training/retraining purposes.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Editor

Cheema, A, Hawkins, S & Srivastava, J

Start Page

159

End Page

167

Number of Pages

9

Start Date

19/02/2004

Finish Date

21/02/2004

Location

San Francisco, CA, USA.

Publisher

Society of Consumer Psychology

Place of Publication

San Francisco, CA, USA

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Conference; Faculty of Business and Law;

Era Eligible

Yes

Name of Conference

Society for Consumer Psychology. Conference

Parent Title

Proceedings of the Society for Consumer Psychology 2004 Winter conference

Usage metrics

CQUniversityCQUniversity

Categories

Keywords

Justice and the LawMarketing Management (incl. Strategy and Customer Relations)

Licence

CQUniversity General 1.0

Exports