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Personal values for customer service
conference contributionposted on 27.03.2022, 23:35 authored by Nicole Hafey, Antony WardAntony Ward
This classification paper identifies personal values that have a direct impact on customer service performance of customer service providers in a retail context. The benefits of the research are to provide customer service managers with a set of personal values that should be considered during recruitment and for training/retraining purposes.