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Personal values for customer service
conference contribution
posted on 2022-03-27, 23:35 authored by Nicole Hafey, Antony WardAntony WardThis classification paper identifies personal values that have a direct impact on customer service performance of customer service providers in a retail context. The benefits of the research are to provide customer service managers with a set of personal values that should be considered during recruitment and for training/retraining purposes.
Funding
Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)
History
Editor
Cheema, A, Hawkins, S & Srivastava, JStart Page
159End Page
167Number of Pages
9Start Date
2004-02-19Finish Date
2004-02-21Location
San Francisco, CA, USA.Publisher
Society of Consumer PsychologyPlace of Publication
San Francisco, CA, USAPeer Reviewed
- Yes
Open Access
- No
External Author Affiliations
Conference; Faculty of Business and Law;Era Eligible
- Yes