File(s) not publicly available
Personal values for customer service
conference contributionposted on 2022-03-27, 23:35 authored by Nicole Hafey, Antony WardAntony Ward
This classification paper identifies personal values that have a direct impact on customer service performance of customer service providers in a retail context. The benefits of the research are to provide customer service managers with a set of personal values that should be considered during recruitment and for training/retraining purposes.