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Personal values for customer service

conference contribution
posted on 2022-03-27, 23:35 authored by Nicole Hafey, Antony WardAntony Ward
This classification paper identifies personal values that have a direct impact on customer service performance of customer service providers in a retail context. The benefits of the research are to provide customer service managers with a set of personal values that should be considered during recruitment and for training/retraining purposes.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Editor

Cheema, A, Hawkins, S & Srivastava, J

Start Page

159

End Page

167

Number of Pages

9

Start Date

2004-02-19

Finish Date

2004-02-21

Location

San Francisco, CA, USA.

Publisher

Society of Consumer Psychology

Place of Publication

San Francisco, CA, USA

Peer Reviewed

  • Yes

Open Access

  • No

External Author Affiliations

Conference; Faculty of Business and Law;

Era Eligible

  • Yes

Name of Conference

Society for Consumer Psychology. Conference

Parent Title

Proceedings of the Society for Consumer Psychology 2004 Winter conference

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Categories

Keywords

Justice and the LawMarketing Management (incl. Strategy and Customer Relations)

Licence

CQUniversity General 1.0

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