Performance measurement and feedback in a public sector program
conference contribution
posted on 2017-12-06, 00:00authored byPaul Hyland, Mario Ferrer, Ricardo Santa, Philip Bretherton
Establishing a framework for measuring the performance of public sector programs is fraught with dangers. Many public sector organisations are satisfied with measuring activity in programs and fail to see the need for establishing a framework that will meet the needs of participants and measure outcomes as well as activities. This paper explores how a government department in Queensland went about establishing a performance management framework to measure the outcomes and activities in a program that was a public private partnership. Findings indicate that using an iterative consultative approach performance measure can be put in place that are meaningful and assist the participants to review the program.
History
Start Page
210
End Page
221
Number of Pages
12
Start Date
2009-01-01
ISBN-13
9780980617931
Location
Adelaide, SA
Publisher
University of South Australia
Place of Publication
Adelaide, SA
Peer Reviewed
Yes
Open Access
No
External Author Affiliations
Charles Darwin University; Operations, Supply Chain & Services Management Symposium; Queensland University of Technology; TBA Research Institute;
Era Eligible
Yes
Name of Conference
Australian and New Zealand Academy of Management. Operations, Supply Chain & Services Management Symposium