Performance evaluation of mobile cloud services: A fuzzy multicriteria analysis approach

This paper presents the fuzzy multcriteria analysis approach for evaluating the performance of mobile cloud services. Hesitant fuzzy sets are used to deal with the conditions where the decision makers hesitate among several values to assess the performance of the alternatives. A hesitant fuzzy Hamacher weighted average operator is used for producing a global value for every mobile cloud service across all evaluation criteria in which the final outcome can be determined. An example is presented to show the applicability and usefulness of the proposed fuzzy multicriteria analysis approach. © 2019 IEEE.