Out of focus and into the frame : information skills benchmarking at the University of Queensland Library
conference contributionposted on 06.12.2017, 00:00 authored by D Turnbull, D Frost, J Croud
This paper describes the University of Queensland Library's 1999 Information Skills benchmarking project. Particular reference is made to focus group methology and findings. Customer based criteria for the design, and redesign, of Information Skills Programs in academic libraries are discussed.