Modelling business process and application of condition monitoring in the utility services sector

Understanding how business process work is a mandatory requirement for operational performance improvement and innovation. The organisation considered in this paper had utilised a modelling approach to develop a measurement framework for condition monitoring of its business operations. The engineering definitions of condition monitoring is analysed and extended to non traditional areas of human assets. Authors have proposed 'condition monitoring' as measurement methods for work in progress (WIP), earned value management, and accrual management. The benefits of modelling the business process and application of condition monitoring are substantial improvement in asset utilisation, improvement of productivity and profitability.