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Is the strategic role of large-scale information systems an essential part of quantitative evaluation process?
conference contributionposted on 2017-12-06, 00:00 authored by Ricardo SantaRicardo Santa, Wai Keung PunWai Keung Pun
The purpose of this paper is trying to gain a better understanding of the role of strategies in the quantitative evaluation process of large-scale information systems and in the alignment between system effectiveness and operational effectiveness. Also, we explore the contribution of strategies to the improvement of operational performance after the implementation of large-scale systems. We uses the results of a survey in the service sector to investigate the stated issue. Initial findings from factor analysis indicated that dimensions such as quality of information and quality of the service stemming from system effectiveness, and performance objectives such as quality and speed stemming from operational effectiveness are important to quantitative evaluation of large-scale systems, and significantly well correlated factors that promote the alignment between system effectiveness and operational effectiveness. Multiple regression analysis provides an explanation of the role of strategy, in aligning large-scale information systems and operational effectiveness and their influence on the improvement of operational performance.
Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)
Parent Title2010 IEEE 24th International Conference on Advanced Information Networking and Applications Workshops (WAINA), 20-23 April 2010, Perth, Western Australia ; in conjunction with QuEST 2010.
Number of Pages6
LocationPerth, Western Australia
PublisherIEEE Conference Publishing Services (CPS)
Place of PublicationUSA
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External Author AffiliationsCharles Darwin University; Faculty of Arts, Business, Informatics and Education; Not affiliated to a Research Institute;