Every student counts: individualised pathway support by an academic access coordinator through the STEPS enabling course

An enabling course gives students a comprehensive transition to higher education, increasing their knowledge, skills, confidence and resilience. A vital part of the Skills for Tertiary Education Preparatory Studies (STEPS) course at CQUniversity is the role of the Access Coordinator (AC) at each study location and mode. Analysis of feedback from students revealed very positive responses. It showed that the ACs are approachable and friendly, and help with student preparedness and expectations, from before enrolment, and right through the STEPS journey. The consistent and timely support demystified the processes and helped students feel engaged with the university, and to overcome challenges such as anxiety and interruptions to education.