Does responsible leadership help banks perform and build higher reputation? Exploring the mediating effect of employee turnover intention

There is a lack of research on the mediational role of employee turnover intention and its effect on the associations among responsible leadership (RL), bank performance, and bank reputation. Applying the social identity theory, five hypotheses were developed and examined using data from 711 full-time Bangladeshi bank employees through a web-based online survey. The findings of the study suggest that RL has (i) significant direct effects on bank performance, reputation, and employee turnover intention, (ii) partial mediational effect on bank performance via turnover intention, and (iii) employee turnover intention has a negative effect on bank performance. This paper suggests that banks seeking higher financial performance and employee retention should encourage RL, which will also help them uphold their corporate reputation.