Collaboration and communication in a learning environment : the problem of inappropriate tools

Technology is used in the extended classroom to promote collaboration and communication. Although the use of the technology is relatively simple with most educational institutions supporting their teaching staff with tools such as bulletin boards and email, these tools are often used inappropriately. Too often the wrong tools are used, decreasing the effectiveness of the learning environment and decreasing efficiency for both staff and student. In this paper we explore the need for both communication and collaboration, and discuss how they contribute to an effective learning environment. Problems observed in applying technology to help meet these objectives in an extended learning environment are described, and we show how the very large class (greater than 1000 students) exacerbates the problem. The paper concludes with suggestion for further research.