Changing culture to facilitate organisational change : a case study

As the pace of change continues, the ability of individuals to change their ways of working in order to incorporate new skills and knowledge becomes critical to individual and organisational success. The aim of this paper is to highlight the importance of culture change to the overall organisational change and development process, using a case study of a not-for-profit organisation. No other single factor was mentioned as often, or was reported to have had as much impact on the change efforts as the culture within the organisation. The findings reinforce the often espoused theory that providing a supportive and inclusive culture provides a sound foundation for organisational change.