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Buyer preferences for outsourced logistics services (3PL)

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conference contribution
posted on 06.12.2017, 00:00 by T Coltman, K Hughes, T Devinney, S Whiting
Most work on supply chain design begins with cost, delivery time, quality and efficiency and frequently ignores the human factor interacting with that decision. In this study we explore the relative importance of various supply chain product components to reveal the decision-making trade-off that occurs when buyers select an outsourced service provider. Our research approach overcomes many of the limitations seen in prior studies that rely on simple rankings by survey respondents by identifying directly the customer’s utility for different service provider attributes. The results confirm the importance of various performance-level attributes and point us towards a new set of higher order capabilities based on professionalism and proactive innovation.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Editor

Kennedy J; Di Milia V

Parent Title

Proceedings of the 20th ANZAM Conference [electronic resource] : Management : pragmatism, philosophy, priorities

Start Page

1

End Page

17

Number of Pages

17

Start Date

01/01/2006

ISBN-10

1921047348

Location

Yeppoon, Qld.

Publisher

Australian and New Zealand Academy of Management

Place of Publication

Lindfield, NSW

Peer Reviewed

Yes

Open Access

No

External Author Affiliations

Australian Graduate School of Management; Commercial Supply Chain; International conference; School of IT and CS;

Era Eligible

No

Name of Conference

Australian and New Zealand Academy of Management. International conference

Exports

CQUniversity

Exports