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BAX Global : a case study of business improvement theory and practice

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conference contribution
posted on 2017-12-06, 00:00 authored by S Evans, R Hunt, M Alexander
This descriptive case study outlines how Business Process Improvement (BPI) was bundled into a learning and development program to achieve targets on freight forwarding clearance while embedding BPI competencies within the organisation. Non-compliance with company standards, low productivity and flow-on blockages prompted managements’ action. The Program team members included company representatives, university academics and a business process trainer, together they managed, delivered and recorded the program. Insights into managing the challenges of overcoming resistance to change and embedding innovative training methods such as GDSS, BizKit, StickyWall & Belbin Team Roles are captured. Questions of interest include; Would BPI and the tools become truly integrated? Are the techniques and experiences generalisable? Action research methodology was adopted as an aide to reflective analysis.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Editor

Kennedy J; Di Milia V

Parent Title

Proceedings of the 20th ANZAM Conference [electronic resource] : Management : pragmatism, philosophy, priorities

Start Page

1

End Page

19

Number of Pages

19

Start Date

2006-01-01

ISBN-10

1921047348

Location

Yeppoon, Qld.

Publisher

Australian and New Zealand Academy of Management

Place of Publication

Lindfield, NSW

Peer Reviewed

  • Yes

Open Access

  • No

External Author Affiliations

Centre for Management Innovation and Technology; International conference;

Era Eligible

  • No

Name of Conference

Australian and New Zealand Academy of Management. International conference

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