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A study of service quality of stockbrokers in Mauritius using a multi-expectations approach

conference contribution
posted on 2017-12-06, 00:00 authored by Rooma Ramsaran
The aim of this study is to develop a measure for service quality for the stockbroking industry. Another purpose is to test a model that depicts a relationship between service quality and customer satisfaction. Using a self-administered questionnaire, data was collected from investors in Mauritius. It was concluded that a modified SERVQUAL scale was necessary for the stockbroking industry in Mauritius.

History

Parent Title

Proceedings of Business and Information (BAI2007) Volume 4

Start Page

1

End Page

12

Number of Pages

12

Start Date

2007-01-01

eISSN

1729-9322

Location

Tokyo

Publisher

Academy of Taiwan Information Systems Research

Place of Publication

Taiwan

Full Text URL

Peer Reviewed

  • Yes

Open Access

  • No

External Author Affiliations

University of Mauritius;

Era Eligible

  • Yes

Name of Conference

International Conference on Business and Information.

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    Categories

    Keywords

    Service qualityCustomer satisfactionStockbrokerage industryManagement Accounting

    Licence

    CQUniversity General 1.0

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