A multicriteria group decision making procedure for selecting cloud based ERP system providers

This paper formulates the selection of Cloud based enterprise resource planning (ERP) system providers as a multicriteria group decision making problem, and presents a fuzzy multicriteria group decision making procedure for effectively solving the group decision making problem. The subjectiveness and imprecision of the decision making process is dealt effectively with the use of interval-valued intuitionistic fuzzy numbers. A fuzzy multicriteria group decision making algorithm is developed for generating a closeness coefficient for every Cloud based ERP system provider across all criteria. An example is presented that shows the fuzzy multicriteria group decision making procedure is effective for solving the Cloud based ERP system provider selection problem in real world settings. © 2016 IEEE.