A digital multi-modal door-to-door travel planner in direct flight travel

This paper introduces an advanced digital tool to assist travellers in their journey, the digital multi-modal door-to-door travel planner. Seamless flow and connectivity are the two most important factors for traveller satisfaction. In addition, modern travellers require flexible, personalised and on-demand travel information. Therefore, an effective digital tool that can help travellers in door-to-door travel is required. In this study, conceptual modelling, digital twinning, and simulation were used to develop and assess a door-to-door travel planner that runs on any personal device, such as a smartphone or tablet.