A case study on knowledge transfer as an integrative approach to competitive advantage

Knowledge has been recognised as a source of competitive advantage. Knowledge-based resources allow organisations to succeed by providing the ability to adapt products and services to the marketplace and deal with competitive challenges. One critical factor is the ability to transfer knowledge as a dimension of the learning organisation. There are many elements that may influence whether knowledge transfer can be effectively achieved in an Organisation such as leadership, problem-solving behaviours, support structures, change management, absorptive capacity and types of knowledge. Based on a framework suggested by Goh (2002), an exploratory case study was conducted to explain how knowledge transfer can be management effectively and to identify emerging issues or additional factors necessary in the process. As a result, a refined model is proposed for a better understanding and effective management of knowledge transfer process that could enable competitive advantage.