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Using resilience as a tool for systematic change
chapter
posted on 2019-10-28, 00:00 authored by Margaret McallisterMargaret Mcallister, Donna BrienDonna Brien“Wicked” problems occur not just for patients in healthcare services,
as can be seen in Chapter 1, Resilience in Nursing, but also for nurses
in attempting to change and improve their own professional culture.
Nursing’s advancement and professionalization has been hampered
by internal and external tensions, including professional disunity,
public misunderstanding and devaluation, and lack of political will
and support to improve conditions (Thorne, 2015). This situation
leads to further problems, such as stress, conflict, and burnout, and
defensive coping mechanisms that can metamorphose into uncaring
behaviors toward patients. It is these "wicked" problems of stress,
burnout, and conflict that we focus on in this chapter
History
Editor
Mcallister MM; Brien DLStart Page
231End Page
247Number of Pages
17ISBN-10
0826167896ISBN-13
9780826167897Publisher
SpringerPlace of Publication
New York, NYFull Text URL
Peer Reviewed
- Yes
Open Access
- No
Author Research Institute
- Centre for Regional Advancement of Learning, Equity, Access and Participation (LEAP)
Era Eligible
- Yes