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Using resilience as a tool for systematic change

chapter
posted on 28.10.2019, 00:00 authored by Margaret McallisterMargaret Mcallister, Donna BrienDonna Brien
“Wicked” problems occur not just for patients in healthcare services, as can be seen in Chapter 1, Resilience in Nursing, but also for nurses in attempting to change and improve their own professional culture. Nursing’s advancement and professionalization has been hampered by internal and external tensions, including professional disunity, public misunderstanding and devaluation, and lack of political will and support to improve conditions (Thorne, 2015). This situation leads to further problems, such as stress, conflict, and burnout, and defensive coping mechanisms that can metamorphose into uncaring behaviors toward patients. It is these "wicked" problems of stress, burnout, and conflict that we focus on in this chapter

History

Editor

Mcallister MM; Brien DL

Start Page

231

End Page

247

Number of Pages

17

ISBN-10

0826167896

ISBN-13

9780826167897

Publisher

Springer

Place of Publication

New York, NY

Peer Reviewed

Yes

Open Access

No

Author Research Institute

Centre for Regional Advancement of Learning, Equity, Access and Participation (LEAP)

Era Eligible

Yes

Edition

2nd

Number of Chapters

13