Understanding Union Digital Centre (UDC) and its impact on service delivery at local level: Case of a successful e-governance model in Bangladesh

The Union Digital Center (UDC) is an innovation in e-governance that the government of Bangladesh developed. Its purpose is to decentralize the delivery of public services to the doorsteps of ordinary people who reside in rural regions in various sections of Bangladesh. Through information and communication technology, UDC emphasizes making information and services available and accessible to the general public quickly, simply, and cost-effectively. This allows the general public to utilize these services and information effectively across various social and economic facets of their day-to-day lives. Based on the empirical results, this chapter provides an overview of the services that UDCs are providing, as well as an explanation of how UDCs are delivering these services. The influence of UDCs on service delivery at the local level is another topic covered in this chapter.