The what, why and how of good work design: The perspective of the human factors and ergonomics society of Australia

This paper communicates the position of the Human Factors & Ergonomics Society of Australia (HFESA) on Good Work Design (GWD). It is based on the fundamental principle that GWD is a human-centred approach that ensures that good work is available to workers. We explain the iterative process of GWD with reference to the three phases of Discovery, Design and Realisation. In the former, we outline the need to engage early the individuals and teams who drive and are the receivers of GWD, and we highlight the necessity to study and understand the context, task, work and jobs. In the Design phase, we address the co-solution of problems and co-creation of opportunities through participative and collaborative concept designs, simulations, iterations of prototype trials and agreeable trade-offs. The last phase, Realisation, refers to the tangible deliverables and outcomes leading to the optimum level and balance between productivity, health, well-being, and safety of employees.