Enhancing the quality of the engineering student experience

Institutions of higher education all over the world are abuzz with concerns over quality, Quality Assurance, continuous quality improvement and rankings of quality. These concerns have been stimulated by increasing internationalisation and globalisation, increasing student enrolments, the expansion of distance and e-learning education, changing funding patterns for higher education, etc. Students' feedback is an integral part of the continuous quality improvement and assurance process. This chapter reports the process of designing and implementing the Monash Experience Questionnaire which was used to gather student views of their experience while studying engineering at Monash. The lessons learned from this process helped the authors to identify best practices regarding the role of student opinion surveys in Quality Assurance schemes.