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Cybermediation in the tourism and travel industries

chapter
posted on 06.12.2017, 00:00 by Gordon KillionGordon Killion
Travel and tourism are second only to pornography in adopting internet-based technologies to intermediate between those supplying the total travel experience and those seeking to satsify leisure needs by engaging in tourism. The Internet has encouraged customer self-service and an on-going debate regarding the future of traditional travel trade intermediaries. The intermediation debate suggests the emergence of 'hybrid' intermediation systems combining customer self-service with face-to-face customer contacts characteristic of traditonal travel agents.

Funding

Category 1 - Australian Competitive Grants (this includes ARC, NHMRC)

History

Editor

Oliver D; Livermore CR; Sudweeks F

Parent Title

Self-service in the internet age : expectations and experiences

Start Page

85

End Page

110

Number of Pages

26

ISBN-10

1848002068

ISBN-13

9781848002067

Publisher

Springer

Place of Publication

London

Open Access

No

External Author Affiliations

Faculty of Arts, Humanities and Education; Not affiliated to a Research Institute;

Era Eligible

Yes

Number of Chapters

13