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Crisis management in tourism: Preparing for recovery

chapter
posted on 21.11.2019, 00:00 by C Pforr, Peter HosiePeter Hosie
In this chapter the authors focus their attention on the human dimension of post-crisis recovery. Many tourism organisations have a strong emphasis on developing a systems-based approach to managing both the crisis and the post-crisis recovery. However, this leaves open the question of whether management and staff have the requisite skills and psychological preparation to deal with the extreme stress which can be engendered by a crisis. The authors focus on a PPRR Crisis management model in preparing people to deal with crisis events. The elements of the model are prevention, preparation, response and recovery from which learning ensues.

History

Editor

Scott N; Laws E; Prideaux BR

Volume

23

Issue

2-4

Start Page

249

End Page

264

Number of Pages

16

ISSN

1054-8408

ISBN-10

1317993519

ISBN-13

9780789037831

Publisher

Routledge

Place of Publication

Abingdon, UK

Peer Reviewed

Yes

Open Access

No

Era Eligible

Yes

Edition

1st

Number of Chapters

20