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Crisis management in tourism: Preparing for recovery
In this chapter the authors focus their attention on the human dimension of post-crisis recovery. Many tourism organisations have a strong emphasis on developing a systems-based approach to managing both the crisis and the post-crisis recovery. However, this leaves open the question of whether management and staff have the requisite skills and psychological preparation to deal with the extreme stress which can be engendered by a crisis. The authors focus on a PPRR Crisis management model in preparing people to deal with crisis events. The elements of the model are prevention, preparation, response and recovery from which learning ensues.
History
Editor
Scott N; Laws E; Prideaux BRVolume
23Issue
2-4Start Page
249End Page
264Number of Pages
16ISSN
1054-8408ISBN-10
1317993519ISBN-13
9780789037831Publisher
RoutledgePlace of Publication
Abingdon, UKPublisher DOI
Peer Reviewed
- Yes
Open Access
- No
Era Eligible
- Yes